We encourage you to read through our disclosures and to contact us directly for more information. 

We are always looking at ways to improve our service to you. If something has gone wrong, we want to know.

Please send an email to enquiries@obsidiangroup.co.nz and tell us what has happened and how we can resolve matters. If you have any documents or correspondance that will help us understand your complaint, please attach them to the email.

When we receive your complaint, we will:

  • acknowledge your complaint within 1-2 working days
  • gather and evaluate information about your complaint
  • respond to you within 20 working days

If we cannot agree on how to resolve the complaint, you can contact Financial Services Complaints Limited (FSCL). FSCL are an independent, not for profit, external dispute resolution scheme approved by the Ministry of Consumer Affairs.

FSCL's service does not cost you anything and they will help resolve the complaint.

You can contact FSCL:

  • by calling 0800 347 257
  • by emailing complaints@fscl.org.nz
  • through FSCL's website www.fscl.org.nz
  • writing to:  FSCL, PO Box 5967, WELLINGTON 6011
Apply now:

Email us at
Or call us directly on +64 3 425 0642